FAQ's

  1. Does MUSHK accept COD or a bank transfer?
    We are currently accepting bank transfers only. Exceptions can be made on terms and conditions.

  2. Does MUSHK accept international credit cards?
    We accept international bank transfers only.

  3. How long does delivery take?
    Delivery in Pakistan takes 5 - 8 working days. However international delivery takes up to 15 working days.

  4. How can I check the status of my order?
    Once your order ships, you will receive an SMS from our courier service with tracking information. For other status updates, please email us at muskbymushk@gmail.com or call MUSHK Customer Service at +9 324 0106235.

  5. Can I make changes to my order?
    Orders are processed when received. To make a change please call or WhatsApp MUSHK Customer Service at +9 324 0106235 as soon as possible. We will make every effort to accommodate your request.

  6. What is your return policy?
    We are sorry, we do not accept exchange/return. If the product is damaged, MUSHK will ship a replacement.

  7. Where is my order shipped from?
    All orders are shipped from Karachi, Pakistan.

  8. How do I cancel my order?
    If you wish to cancel your order, please contact Customer Care as soon as possible.